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General Showroom Manager

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  Union
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  Retail, Showroom
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  $70000 - $100000 Per Year

About the company

Wren Kitchens, the UK’s number one kitchen retailer and manufacturer, have rapidly expanded into the USA. Wren is famous for providing tailored, luxury kitchens at affordable prices. We could not be more excited to be opening new kitchen showrooms, manufacturing facilities and corporate offices in 2023.

With our exponential growth, we are looking for incredible individuals to join us and continue our success story!

We are opening a BRAND NEW showroom in Summer 2024, in Union, NJ. We are offering immediate start dates to successful candidates to enable training before the showroom opens.

Main responsibilities:

• Manage the end-to-end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
• Managing and coaching the showroom team to deliver; sales/KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
• Conducting regular 1-2-1s, performance development reviews with the showroom team, delivery and implementation of performance improvement plans when required
• Working with Installation Managers to ensure service standards of installers and installations are maintaine
• Managing a customer lead bank, generating appointments & managing outstanding quotes to ensure sales are converted through exceptional customer service
• Supporting the showroom team with issue resolution where required to central customer service and installation teams
• Conducting daily team briefings to ensure showroom team is aware of all relevant information from HQ & locall
• Ongoing recruitment of exceptional Kitchen Sales Consultants, Design Managers and Weekend Sales Advisors to achieve showroom targets and budgets

Who are we looking for?

• Experience in a retail or sales management role for a minimum of 5 years
• You can work 40 hours a week including weekends and evenings
• You are customer-focused and prepared to work in a fast-paced environment
• You’ll have the ability to motivate a large sales team to achieve KPIs
• You’ll be results-driven and have experience hitting or exceeding targets

What’s great about working for us?

• A fantastic team environment, with great facilities
• Uncapped earning potential
• Commission paid during annual leave
• Excellent training and development programmes
• Fantastic career progression
• High-quality IT equipment and software
• Generous PTO and benefits

LOCATION