Customer Service Roles | Wren Careers

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What we're looking for

We’re looking for people who genuinely care — team members who bring empathy, patience, and positivity to every conversation.

As part of our customer service team, you’ll be the reassuring voice for customers as they take one of life’s biggest steps: creating their dream kitchen.

You’ll listen closely, solve problems with care, and make every interaction feel personal.

We value friendliness, attention to detail, and a commitment to doing things properly — because that’s what makes our service best in class. If you take pride in helping people and want to be part of a team that always goes the extra mile, we’d love to hear from you.

BENEFITS

Best pay in the industry

We believe great service deserves great rewards — that’s why our customer service team enjoys some of the most competitive pay in the industry, with entry-level salaries starting from £25,747 plus bonus.

Employee of the month

We love celebrating success. Our Employee of the Month award recognises those who go above and beyond — with a £100 voucher, priority parking, and a well-earned certificate to mark your achievement.

Recommend a friend

Good people know good people. When you recommend a friend who joins our team, you can earn up to £2,000 — plus, you’ll both get to enjoy a workplace built on teamwork and trust.

Generous Employee Discount

Enjoy up to 40% off our kitchens and bedrooms — because we believe our team should experience the same quality and craftsmanship we deliver to our customers.

Employee wellbeing

Every employee can benefit from our Employee Assistance Programme, a free, confidential counselling service.

Subsidised commuter transport

Our company Flyer coach makes getting to work easier and more affordable, offering subsidised transport to and from site for a stress-free commute.

SUCCESS STORY

Kieran Howitt

Kieran’s journey has been one of progression and development, from starting as an advisor within the Customer Services Installations team in 2018 to his current role of a Senior Customer Operations Manager.

Watch the full video

Life in customer service

When you join us in either Barton-upon-Humber or Scunthorpe you’ll feel right at home. Not only do we provide excellent workplace facilities, you’ll receive all the training you need to ensure you’re ready to deliver exceptional service to our customers. You’ll have the very best equipment and technology at your fingertips and you’ll be recognised and rewarded with the best pay and benefits package in the business.

The sky’s the limit

If you want to take control of your own career path as you grow and develop, Wren’s the place for you. To start you’ll benefit from on-the-job training, one-to-one coaching and a range of courses and qualifications to take. But with so many departments and job opportunities available across our business, if you decide on a change of direction later down the line you could easily have the chance to progress into other areas too. Whatever your career ambitions, the sky really is the limit at Wren.

A thriving family culture

We’re an independent, family-run business – and it shows! Our energetic and inspiring culture is a true representation of the diverse range of people of all ages and from all backgrounds who work with us. From our subsidised restaurants and transport to our fun ‘Wrensdays’, you’ll get the chance to socialise with your own team and wider colleagues and feel like a valued member of the Wren family.

Find your dream role

CUSTOMER CARE

Operations Managers

Team Managers

Customer Care Advisors

Customer Care Warranty Advisors

INSTALLATIONS

Operation Managers

Team Managers

Installation Coordinators

Warranty Advisors

SPECIALIST WORKTOPS

Operation Managers

Team Managers

Installation Support

Installation Planning

Case Management

ADMINISTRATION

Remedial Coordinators

Quality Analysts

Administrators

View all our current Customer Service vacancies

TESTIMONALS FROM

OUR TEAM

I’m enjoying every moment of my nine-year journey with Wren and it’s been amazing to see the company go from strength to strength. I thoroughly enjoy my role. I am excited to see how the business will develop in the future as I continue to be a part of the Wren success story.

Megan Carine

Team Manager

My career progression has been an incredible journey of growth. When I started my Career at Wren as an Installation Co-ordinator, I've embraced every opportunity to learn, adapt, and excel to progress to where I am today as a Customer Operations Manager. I have navigated through challenges, continuously improving my skills, and reaching heights I once thought were beyond my grasp.

Alice Walker

Customer Operations Manager

View Customer Service vacancies