Customer Service Roles | Wren Careers

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Building rapport is what you do best

Our customers may need to contact us at any point as they design and buy their Wren Kitchen – and we’re right here to answer their questions, soothe any worries and sort any problems.

Our Customer Service success is all down to building a genuine, friendly rapport from the start. You might be speaking with customers directly by phone or responding to emails – whichever, you’ll be the professional voice of Wren committed to making every interaction memorable.

We’ll provide all the training you need to talk our customers through anything they might need to know. But it’s your ability to remain upbeat, helpful, knowledgeable, and calm under pressure that will ensure your success here.

As well as the most competitive pay in the Customer Service industry plus exceptional training, you’ll have every chance to progress with your own career development plan.

BENEFITS

Best pay in the industry

We offer the most competitive pay in the Customer Service industry. Entry level salaries start from £23,583 plus a quarterly bonus.

Employee of the month

Our employee of the month is rewarded with a £100 voucher, priority parking and a certificate.

Recommend a friend

If you recommend a friend who goes on to successfully join our Customer Services team, you’ll earn up to £2,000 through our refer a friend scheme.

Employee discount

All employees and their friends and family can get up to 40% discount on a Wren Kitchen after a year’s service.

Employee wellbeing

Every employee can benefit from our Employee Assistance Programme, a free, confidential counselling service.

Subsidised commuter transport

Take advantage of our first-class Wren Flyer coach which offers subsidised transport to and from work.

SUCCESS STORY

Kieran Howitt

Kieran’s journey has been one of progression and development, from starting as an advisor within the Customer Services Installations team in 2018 to his current role of a Senior Customer Operations Manager.

Watch the full video

Life in customer service

When you join us in either Barton-upon-Humber or Scunthorpe you’ll feel right at home. Not only do we provide excellent workplace facilities, you’ll receive all the training you need to ensure you’re ready to deliver exceptional service to our customers. You’ll have the very best equipment and technology at your fingertips and you’ll be recognised and rewarded with the best pay and benefits package in the business.

The sky’s the limit

If you want to take control of your own career path as you grow and develop, Wren’s the place for you. To start you’ll benefit from on-the-job training, one-to-one coaching and a range of courses and qualifications to take. But with so many departments and job opportunities available across our business, if you decide on a change of direction later down the line you could easily have the chance to progress into other areas too. Whatever your career ambitions, the sky really is the limit at Wren.

A thriving family culture

We’re an independent, family-run business – and it shows! Our energetic and inspiring culture is a true representation of the diverse range of people of all ages and from all backgrounds who work with us. From our subsidised restaurants and transport to our fun ‘Wrensdays’, you’ll get the chance to socialise with your own team and wider colleagues and feel like a valued member of the Wren family.

Find your dream role

CUSTOMER CARE

Operations Managers

Team Managers

Customer Care Advisors

Customer Care Warranty Advisors

INSTALLATIONS

Operation Managers

Team Managers

Installation Coordinators

Warranty Advisors

SPECIALIST WORKTOPS

Operation Managers

Team Managers

Installation Support

Installation Planning

Case Management

ADMINISTRATION

Remedial Coordinators

Quality Analysts

Administrators

View all our current Customer Service vacancies

TESTIMONALS FROM

OUR TEAM

I’m enjoying every moment of my nine-year journey with Wren and it’s been amazing to see the company go from strength to strength. I thoroughly enjoy my role. I am excited to see how the business will develop in the future as I continue to be a part of the Wren success story.

Megan Carine

Team Manager

My career progression has been an incredible journey of growth. When I started my Career at Wren as an Installation Co-ordinator, I've embraced every opportunity to learn, adapt, and excel to progress to where I am today as a Customer Operations Manager. I have navigated through challenges, continuously improving my skills, and reaching heights I once thought were beyond my grasp.

Alice Walker

Customer Operations Manager

View Customer Service vacancies